You’re in good hands
20 million
Products imported for clients
2800
Till points setup in-store
1250 +
Retail stores helped go live
5000
Staff members trained
IMPLEMENTATION
Ensuring you a
smooth transition
With years of collective experience, our team has imported millions of data points, trained thousands of staff and configured countless new Erply systems.
THE PROCESS
Our Six Phase Approach
We apply our tried and tested implementation strategy, from data collection to comprehensive training and feedback sessions, all to ensure a frictionless onboarding process.
1. Information collection
Our focus here is to outline and collect all the relevant information we'll need from you. All in order to get the project underway as smoothly as possible.
2. Configuring your account
Using the information and specs we have collected, phase two is all about getting your software configured correctly for your specific needs.
3. Migration of your data
Next, we’ll start with some sample imports of your data for review and adjusting before doing your final product, customer and supplier data imports.
4. Staff training & practice
Our training program generally runs for about two weeks and we’ll be covering all the relevant parts of the system and showing you how to manage your unique workflows.
5. Final checks & feedback
Once training is complete, and your team has spent time running practice scenarios, any feedback or final adjustments are discussed and implemented.
6. Go live & optimisation
Finally, you’re live and trading, but there are always small changes, additional training and adjustments to work through. This is all covered under your launch support.
CUSTOMER SUCCESS
Your Customer Success Manager
Project success is a matter of communication and feedback. At the heart of our onboarding strategy is a process of regular check in’s, transparency on progress and feedback from our customers.
Every client is assigned a dedicated CSM, providing you a single point of contact, who understands your business and processes, all to help ensure your long term success and growth.
Ready to see more?
Book a time with our team, and we’ll schedule an initial discovery call to see if Erply is the right fit for your retail business.
