Your dedicated customer support team
We always include unlimited support, from a proactive team that understands both your business and real-world retail environments.
Customer Success
We're on hand to ensure you are getting the most out of your Erply retail software.
Customer Success Manager
To ensure a single point of contact, Erply customers are assigned a dedicated CSM who understands your business.
Software Utilisation
We'll run periodic health checks, and identify any incorrect processes occurring - such as stock continually selling into negative.
New Feature Releases
Erply is always being updated, we'll reach out to help roll out any new features or integrations that become available.
Quarterly Check-ins
A quarterly meeting is typically scheduled, allowing a check-in from both parties to bring up any issues or suggested improvements.
*Customer success management included on Advanced & Wholesale billing plans.
Average resolution time on support tickets
Ticket resolution within our SLA
Our current net promoter score
Our Customers
What our customers have to say about us and our team.
“Great customer service, both Dylan and Anree are always readily available and are problem solvers, we couldn’t be happier”
Ready to see more?
Book a time with our team, and we’ll schedule an initial discovery call to see if Erply is the right fit for your retail business.
