Our Training Program
Great software is only as good as the team running it. We provide detailed training and incorporate retail best practices along the way, all to make sure your team gets the most out of the Erply platform.
Hands On Sessions
Our hands on training program is grouped by modules and split by relevant staff levels. Your standard operating procedures are first outlined and included in your unique program. For multi-outlet retailers, our training sessions generally run over a week and we’ll cover all the relevant parts of the system before going live.
POS & Sales Processes
We start by taking the relevant staff through the POS module. This covers all the day-to-day processes, from simple sales, to redeeming loyalty points and performing an accurate day-end.
Specific care is taken to include your stores standard operating procedures. This might include your unique returns policy, or the type of customer data you’d like captured for new customers.
Lastly, we’ll cover any new functionality being introduced. This includes encouraging staff to provide ‘endless-isle’ shopping to customers, or assisting with a ‘click & collect’ order at their branch.
Product & Inventory Management
Your team will learn how to create new products, including size and colour options, as well as best practices for categorisation and product grouping. This phase also covers retail pricing, markdowns and any applicable promotions.
Inventory sessions then cover managing stock, including tracking inventory levels, setting reorder points, and performing perpetual stock-takes. They will also gain an in-depth understanding of handling purchase orders, including creating and managing purchase orders, and receiving inventory, while handling scenarios such as backorders, partial shipments, and supplier returns.
Reporting & Analytics
Participants will learn how to run reports, such as sales by brand, inventory ageing, and customer segmentation. Special attention is paid to filtering by your specific data points and comparisons.
Our program also covers how to create custom reports, where your team will learn how to select data, fields and filters to create their own unique reports.
Lastly covered is best practices for reporting and analytics, where we provide tips and best practices for effective reporting and analytics to measure success.
Ready to see more?
Book a time with our team, and we’ll schedule an initial discovery call to see if Erply is the right fit for your retail business.
